DELIVERY & RETURNS

How long will my delivery take to get to me?

We want you to get your orders as soon as possible.

Malta – Orders will take 2-3 working days excluding the day of the order (starting from the day after).
Gozo – Orders will take 4-5 working days to be delivered due to courier.
Pickup – We will notify you once your order is ready.

My order hasn’t arrived yet. What do I do?

Although delivery should only take 1-3 days, if your parcel has been delayed for longer, please send an email to info@micas.art so that we can check on it for you.

What are our delivery rates?

Malta & Gozo: purchases over €50.00 can benefit from FREE delivery! Purchases below that are subject to a €5.00 delivery charge, regardless of location.

What happens if something is wrong with my order?

No worries! Just contact our help department with your order number and email, and we’ll take care of that for you immediately!

While we take the greatest care to ensure that your order gets to you correctly, we take great pride in packing your orders ourselves, so mistakes can, unfortunately, happen!

We want you to get your orders as soon as possible.

Malta – Orders will take 2-3 working days excluding the day of the order (starting from the day after).
Gozo – Orders will take 4-5 working days to be delivered due to courier.
Pickup – We will notify you once your order is ready.

Although delivery should only take 1-3 days, if your parcel has been delayed for longer, please send an email to info@micas.art so that we can check on it for you.

I’m missing an item from my order!

No need to panic! Contact our help team with your order number and email, and we’ll send the item out to you!

I bought a product and have decided to return it. How can I go about this?

Sorry you didn’t like your item! We’ll happily accept back any item within 30 days of purchase, and issue a refund back into your account.

Returns can be made in-store upon presentation of receipt.

There are a few things to keep in mind for your product to be eligible for return:

  • Please ensure the package has not been opened.
  • Any product which appears to have been used will not be eligible for refund or return.
  • Any item being returned should be in the original packaging.

My product was damaged in transit! What do I do?

Don’t worry! Please contact our help team to assist you. Provide your email address, order number, and a picture of the damaged item, and we’ll send you a new one, free of charge! We try to pack your items so that this doesn’t happen, but we’ve got your back if it does.

Malta & Gozo: purchases over €50.00 can benefit from FREE delivery! Purchases below that are subject to a €5.00 delivery charge, regardless of location.

No need to panic! Contact our help team with your order number and email, and we’ll send the item out to you!

Sorry you didn’t like your item! We’ll happily accept back any item within 30 days of purchase, and issue a refund back into your account.

Returns can be made in-store upon presentation of receipt.

There are a few things to keep in mind for your product to be eligible for return:

  • Please ensure the package has not been opened.
  • Any product which appears to have been used will not be eligible for refund or return.
  • Any item being returned should be in the original packaging.
Don’t worry! Please contact our help team to assist you. Provide your email address, order number, and a picture of the damaged item, and we’ll send you a new one, free of charge! We try to pack your items so that this doesn’t happen, but we’ve got your back if it does.
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